Execptional Customer service and technical support
Customer Needs
In-house Support
Online Support Portal
Support Options
Benefits of S2kS
Customer Needs
At ServiceBiz Software, supporting our customers is our top priority. Our products are customer driven and comprehensive - from features to future upgrades, we make sure our customers' needs are being met. Our goal is to exceed your expectations every time you interface with our team. The result is powerful and flexible software solutions and support that deliver functionality and value.
The technical support department maintains a zero support backlog. This accomplishment is an important competitive advantage that serves our customers well. We know you have a choice when it comes to s2000win Support.
In-house Support
ServiceBiz Software has a dedicated, in-house technical support department. We consider it our priority to ensure our customers receive the best support available in the industry.
Our technical support process includes:
- Recording and classifying all support incidents
- Escalation as needed
- Resolving incidents in a timely manner
Rest assured that when you call S2kS, you will be speaking to a knowledgeable expert who is responsive to your needs.
NEW! Online Support Portal
S2kS is excited to introduce our new Online Support Portal! Just like the software, this portal is intended to make customers lives easier. The Online Support Portal is a fast and simple reference for any s2000win user inquiries. The site will allow you to:
- Log a help ticket online for speedy assistance (with current S2kS)
- Seek answers yourself with search engine capabilities
- Browse over 100 posted articles to help you better understand s2000win software
- View latest s2000win news and announcements
- More!
For portal log-in information, please call or email support@s2000win.com.
Priority Support Subscription (S2kS+)
A Priority Support Subscription (S2kS+) entitles users to:
- 2 Hour Response 24/7 365
- Unlimited access to our toll-free customer support hotline at 1-800-734-8840
- Email support at support@s2000win.com
- Fax support at 512-366-8105
- Discounts on the registration fee for s2000win Annual Users Conference.
ServiceBiz believes that the highest level of support is provided not only with technical support but also with the most current version Pervasive and Crystal Reports. These product upgrades ensure that customers are utilizing the latest technology and functionality. This includes changes in operating systems, such as moving to the most current version of Windows.
Pay As You Go
If you do not have a current Support Subscription, you can still receive support on a pay-per-incident basis. Simply call our support hotline and a flat rate will be charged to the major credit card of your choice.
Benefits of S2kS
The primary benefit of your s2k Support Subscription (s2kSS) is peace of mind.
You can reach support any time at your convenience. If you contact us after business hours, you will be called back right away on the following business day. You can reach Support by:
- Phone.
The toll-free Technical Support Hotline at 1-800-734-8840 is available from 8:30 a.m. until 5:30 p.m. (Central Standard Time).
- Email
Contact support at your convenience via email at support@s2000win.com.
- Fax
Fax in your request at 512-366-8105
- Unlimited ability to log help tickets on the Online Support Portal
S2kS supports all versions of s2000win software; so if you choose not to upgrade your software, you can still receive technical support for every version of every product you are using.
With S2kS, you can also renew your subscription easily through the s2000win Support website at www.s2000win.com.
Many of our customers write, email or call to tell us how pleased they are with the expertise, care, and responsiveness of our technical support team. Learn more about what our customers like about our support.
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