Features of the Core Dispatch/Scheduling system include: DBoard…an electronic Dispatch Board to dispatch, schedule, and track both service calls and technicians History of each service call (workorder), customer, and customer equipment is automatically kept. Color-coded status, priorities, and time slots are included to assist the dispatcher in scheduling True Microsoft Windows allows for shrink and expand of DBoard plus cut & paste features Multiple Dboards can be used for multiple days or groups of techs An alarm mechanism will show an orange carrot on any workorder that is past a set date/time DBoard automatically computes a call gauge to update the number of calls and hours per tech A 4 Week scheduler shows each techs load for the next 4 weeks all on one screen Drop & Drag feature makes dispatching easy Drill down makes retrieving detail history easy Descriptions of calls is made easy with a call type, problem code, short description, and extensive notes Tech Productivity report will show types of calls, list each call, and accumulate hours over any date range Attachments allow for completed workorder images or other files/pictures to be attached to workorders.